How can we help?

Quick fixes

Camera or microphone

Open iOS Settings, then Bokedex, and turn on Camera or Microphone. Then try again from the app.

“Hard to tell” results

For barks, record 5 to 10 seconds a few steps from your dog with the TV off. For photos, use one dog, good light and the face in view.

Home monitor shows nothing

Both devices need to be signed in to the same Apple Account with iCloud on and an internet connection. Keep the monitor plugged in, and check it says Listening.

No barking alerts

Turn on Barking alerts in Home monitor and allow notifications for Bokedex in iOS Settings. Alerts are hidden while the monitor screen is open.

Premium not showing

Tap Restore purchases in the app, and check you're signed in with the Apple Account that bought it. You can manage or cancel in iOS Settings, under your name, then Subscriptions.

What to include in an email

• Your iPhone or iPad model and iOS version.
• The Bokedex version (in the App Store, or Settings, then General, then iPhone Storage, then Bokedex).
• The screen you were on and what happened.